Since TNTBrands.com allows you to buy products directly online, we view your privacy as a top priority, and we strive to make your shopping experience a safe and beneficial one.
We use the information that we collect about you to fulfill your product purchases and to create a more personalized online experience. This Policy may change and be updated, so please check back periodically.
We encourage you to ask questions and to be very cautious before you disclose your personal information to others. Questions regarding this policy should be directed to customercare@tntbrands.com or by mail to: Attn: Privacy Policy, TNT Brands, Ltd., P.O. Box 542784, Dallas, TX 75354.
What information does TNTBrands.com collect from you?
In order to better provide you with numerous products and services, TNTBrands.com collects information from you to provide you with a smooth, efficient, and customized experience while using our website. Personal information is requested when you order a product. This information includes your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, TNTBrands.com can fill your orders and better provide you with personalized services.
Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide TNTBrands.com's visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.
We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, and to monitor the level of activity on our website. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contained and these changes will be automatically kept for future use.
Newsletters & Promotional E-mails
We offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, send an e-mail to us at info@tntbrands.com with the subject line OPT-OUT.
Contact Information and Third Party Data
If you contact TNTBrands.com or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments, and we may ask for your name, e-mail address and order information in order to send you a reply. If you report a problem with our website, we may collect such information in a file specific to you. We do not and will not disclose any personal information about you to a third party at any time except as disclosed in this policy.
Cookies
We use cookies in the operation of our site to help facilitate and customize your shopping experience. C ookies are small text files stored on your computer when you visit certain web pages. TNTBrands.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. The cookies make your use of our website easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. Cookies cannot harm your computer and do not contain any personal or private information.
On occasion, unaffiliated third parties will "frame" TNTBrands.com's site in an effort to collect customer information. To ensure your privacy, make sure that your order originates from TNTBrands.com's site. TNTBrands.com is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
Links and Banner Ads to Third-Party Sites: Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information.
With whom do we share your information?
- Fulfillment: The information collected by TNTBrands.com is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will only disclose your personal information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from TNTBrands.com. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
- Other Parties: We do not sell, trade, or rent your personal information to others. We may provide non-personal information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any personally identifiable information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of TNTBrands.com, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
- Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, TNTBrands.com does not disclose its customers' personal information to other merchants.
- Data Analysis Agents: The information collected by or for TNTBrands.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any personal information with others, or use it for any other purpose than to help TNTBrands.com.
- Compliance with Service of Process or Law Enforcement: Occasionally TNTBrands.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. TNTBrands.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
How can you update or correct your Personally Identifiable Information?
During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases.
What are your choices regarding collection, use, and distribution of your information? We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the TNTBrands.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to e-mail to us at info@tntbrands.com with the subject line OPT-OUT. After doing so, TNTBrands.com users will not receive future communications or mailings unless they open a new account. You may also set your browser so that it will not accept "c ookies;” however, you will be unable to shop on our website if you do so.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by secure servers. Only the information needed to verify and authorize your credit card or other payment information are used to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at e-mail to us at customercare@tntbrands.com so that we may delete the minor's information.
Privacy Policy changes
This Privacy Policy was last changed on April 26, 2004. If TNTBrands.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.
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